Refund and Cancellation Policy
Visa denial
If we processed your visa and it is denied, your tour package is fully refundable. The visa processing fee is not refundable once document processing has started.
To stay eligible for a full refund, the visa result must be released more than 90 days before departure. A denial within 90 days falls under the cancellation policy: a PHP 30,000 per person cancellation fee, with the rest refundable or rebookable. The same 90-day rule applies if you applied for the visa on your own.
Cancellation by the traveler
| Days before departure | Amount refunded |
|---|---|
| More than 90 days | Your payments, less the PHP 30,000 per person cancellation fee and the non-refundable items below |
| Less than 90 days | Payments are forfeited, because arrangements are already secured |
| After your airline ticket is issued | The airfare is non-refundable |
Cancellation or changes by Discover Group
Preferred packages proceed as scheduled even if not every slot is filled. Other packages that do not fill up may not proceed, subject to management's approval.
If a hotel on your voucher changes, the replacement still meets our 3- to 4-star standard. A dedicated Refund Officer handles every refund and rebooking request.
Non-refundable items
- The visa processing and assistance fee, once document processing has started
- The cancellation fee of PHP 30,000 per person
- The airfare, once your airline ticket has been booked or issued
- The unused portion of a return flight you choose to skip
How long refunds take
Refunds are released in staggered installments over up to 180 banking days, to your original payment method. Releases begin after you receive and acknowledge the Refund Acknowledgement we email you. It states your total refundable amount, the timeline and the procedure.
How to request and follow up
A dedicated Refund Officer handles every refund and rebooking request. Message them in your Viber group chat or directly, or email inquiry@discovergrp.com, Monday to Friday, 10am–7pm. Include your booking name and route. We reply within 1 business day.
Last updated
5 November 2026