Frequently Asked Questions

Yes. Discover Group of Travel Services Inc. has organized group tours for Filipino travelers since 2008 from our office at 22nd Floor, The Upper Class Tower, Quezon Avenue, Quezon City. You can visit us Monday to Friday, 10am–7pm, and read feedback from our clients on our Client Feedback page.

Real staff reach you only through your official Viber group chat, your assigned Account Relations Manager, or our Facebook page, facebook.com/discovergrp. Our official numbers are 0919-394-6919, 0960-312-3656, 0960-582-7673, 0962-373-6463, 0962-373-6465, 0961-605-2958, 0968-737-4685, and our emails are inquiry@discovergrp.com and traveldesk@discovergrp.com. We accept payment only into corporate accounts under the name Discover Group of Travel Services Incorporated; verify with your Account Relations Manager in your group chat before you pay. We never ask for payment to personal accounts, GCash or other e-wallets, and we never send QR codes for payment.

We are at the 22nd Floor, The Upper Class Tower, Quezon Avenue corner Scout Reyes, Quezon City, Metro Manila. The office is open Monday to Friday, 10am–7pm. Open in Google Maps.

It depends on why the trip is cancelled and when. If we processed your visa and it is denied more than 90 days before departure, the tour package is fully refundable, but the visa processing fee is not. If you cancel more than 90 days before departure, the cancellation fee is PHP 30,000 per person and the rest is refunded. The full details are on our Refund and Cancellation Policy page.

If we processed your visa and the denial is released more than 90 days before departure, your tour package is fully refundable. The visa processing fee is not refundable once document processing has started. A denial within 90 days of departure falls under the cancellation policy: a PHP 30,000 per person cancellation fee, with the rest refundable or rebookable.

Refunds are released in staggered installments over up to 180 banking days, to your original payment method. Releases begin after you receive and acknowledge the Refund Acknowledgement we email you.

Message the Refund Officer in your Viber group chat or directly; they handle all refund and rebooking concerns. You can also email inquiry@discovergrp.com with your booking name and route. We reply within 1 business day.

It may be possible, depending on the available dates. Changes to travel dates after booking may incur fees, and flight dates can no longer be changed once tickets are issued. Our Refund Officer handles rebooking requests.

The down payment depends on the package and is shown on each tour page. The balance is due on or before the release of your visa result, and staff set the exact due date as your booking is finalized.

Yes. After the down payment, you can pay the balance in several transfers before it is due. Send each proof of payment in your Viber group chat so our Finance team can verify it and email your receipt.

The cash rate is the special rate for cash payment. The promo rate applies to cash and credit card payments during the promotional period, and the regular rate applies after that period ends. Promos are valid only until the date stated, so booking earlier is cheaper.

Yes. Our in-house visa team helps you prepare your documents, books your appointment and walks you through each embassy's requirements. A Visa Officer is assigned to your application and added to your group chat.

No. Visa processing, the appointment and related fees are not included in the tour package and are paid separately.

No. Only the embassy decides. We help you prepare a complete application.

Your package includes the round-trip airfare, 3- to 4-star hotels, the tours in your itinerary, transfers between countries by coach, and a Tour Manager who travels with the group. Visa processing, taxes and tippings, travel insurance, the Philippine Travel Tax, optional tours and personal expenses are paid separately.

Each tour's pace is in its name: Easy, Preferred, Deluxe or Advanced. Easy routes are the most relaxed; Route G Easy, for example, is designed for seniors and families, with free days built into the itinerary. Every tour page shows the day-by-day itinerary, so you can judge the pace before you book.

Yes. Route G Easy is intentionally relaxed for seniors and families, with free days in the itinerary. Tell us about mobility needs early: wheelchairs can be accommodated if they fold, since the tour bus has no ramp.

Yes. Our Atelier team designs private and custom trips around your dates, group and budget. Start a custom trip with Atelier.

Message your Account Relations Managers in your Viber group chat; they are your main contact and coordinate with every team. You can also call Customer Support at 0961-605-2958 or 0968-737-4685, Monday to Friday, 10am–7pm, or message us on Messenger at m.me/discovergrp. We reply within 1 business day. See all contact details.

Your Tour Manager travels with the group for the whole tour, so contact them first and post in your group chat. For a medical emergency, ask hotel reception for first aid and call local emergency services right away, without waiting for our reply.

Message your Account Relations Managers in your Viber group chat or email inquiry@discovergrp.com. We acknowledge within 1 business day and give you a named person handling your case.